At ROUS Hardware, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your product, we offer a straightforward refund policy. Please read the following guidelines carefully:
All returns must be pre-approved by ROUS. If you would like to make a return, please email info@roushardware.com and let us know which item you would like to return. The item must be in its original condition (no usage or damage) and purchased directly from roushardware.com. Purchases from other retailers or sales channels need to be returned to them. If the item appears used, ROUS has the right to refuse a return or exchange. We do not charge for the initial shipment, how- ever return shipping fees are the responsibility of the customer. Please mail your returns to the return address posted on the package you recieved. Any refund will be processed and applied to the original form of payment within 3 to 5 business days.
Returns can be made within 14 days of your initial purchase. After this time, we are unable accept returns or exchanges. As a small business, we value your understanding as we strive to accommodate what best suits our shop!